Moderation

Moderation is the daily care of your players and your sim: finding accounts, checking characters, seeing who’s around, removing people who break the rules, and reading the logs when something goes wrong. Most of it lives under Moderation, Staff › Players and Logs. You only see what your permissions open; see Groups, ranks and access.

Find a player

Staff › Players › Users and Staff › Players › Characters open the same directory. Switch between Characters and Accounts at the top, and search by name or #id, or for accounts by display name or UUID. Filter by Status, and for characters by Group or Include NPCs. Browsing players needs profile_details.

The account page

Open an account to see when it was made and last logged in, its exp, last region, UUID, HUD channels, characters, Permissions and Recent sim visits. With alt_list you also see Possible alts: accounts that shared an IP or a device with it.

Lock account shuts an account out. It’s signed out of the website and its HUD is refused until someone presses Unlock account. This needs account_lock. You can’t lock your own account or a Super Admin’s. Each lock and unlock is logged and posted to the admin Discord group.

Player tools

Staff › Players › Player tools has four tabs:

• Find an item: who holds an item, carried or stored.
• Effects & wounds: end a timed effect early or heal a wound. Needs hp_admin.
• Transfer: move a character to another account. Needs profile_transfer.
• Password & two-factor: Generate temporary password sets a new password, shown once, to pass on privately. Switch off two-factor removes someone’s two-factor sign-in. Both are for Super Admins and both are logged.

Tip: A player who forgot their password can still press Web Login in the HUD, which signs them in without one. Reset it only when they need to sign in with a password, and they then set their own in their settings.

Characters

A character’s page has tabs for Details, Sheet, Inventory, Stats & skills, History and Manage. You see the parts your permissions allow.

• Details: profile_edit changes the name, class, HP, Mana, Energy and KIA; profile_safety_edit changes the title, info and Also known as. Exp also needs exp_set_admin. Every change is logged.
• Respec, on Details: resets every stat point and skill to spend again. Staff with profile_respec respec for free, whatever web-charRespec allows players.
• Manage: Disable character stops it being played and takes it out of the sheets directory. It needs profile_disable, and the player has to switch to another character in-world first.

Sheet review

If you switch on web-charSheetApproval, character sheets wait for staff with sheet_processor or profile_details.

1. Open Main Menu › Character sheets and pick Needs review. Sheets wait oldest first, marked First review or Revision. Compare shows what changed.
2. Open the character’s Sheet tab. Compare changes shows the difference between revisions.
3. Press Approve, or write a comment and press Deny. A denial needs the comment.

Comments are Public or Private. Players don’t see private ones, so use them as staff notes. Posting them needs sheet_comment_private.

The radar

Moderation › Radar shows who’s on the sim now and who left in the last 90 minutes. Switch on Live (every 30s) to keep it fresh. Chips mark anyone with no account, no characters, a sheet waiting or a ban. The other tabs:

• Search: anyone the radar has seen, by any name they’ve had or their UUID. Moderation › Radar search opens it directly.
• Bans: Banned now or Every ban. Moderation › Bans opens it directly.
• Protected: avatars whose prims can’t be removed.

Add to radar adds someone it hasn’t picked up, by UUID. Click a name for their page: every name they’ve had, their account and characters, their time on the sim, their bans, and the actions you’re allowed. Opening the radar needs admin or any ban-menu permission.

Bans and kicks

Bans go through the ban server, an object you rez in-world. Without one, a ban fails and nobody is banned. See In-world setup.

On an avatar’s radar page:

Button	What it does	Permission
Ban	Bans them from the estate now, for 5 minutes up to permanent	sim_ban
Add time	Lengthens a ban	sim_add_time
Unban	Lifts the ban now	sim_ban
Kick	Ejects them from your land now	sim_kick
Send ban again	Re-sends a ban a ban server missed	sim_reban
Send unban again	Re-sends an unban a ban server missed	sim_unback_check
Remove prims	Returns everything they’ve rezzed in the region. It can’t be undone	sim_remove_prims
Protect prims	Stops Remove prims working on them	sim_remove_prims

A ban’s Reason is kept with it and posted to staff Discord. Every action is logged and posted to the admin Discord group. When a timed ban runs out, the BanTimer scheduled task lifts it and tells the ban servers.

Sim stats and RP hot spots

Moderation › Sim stats needs sim_stats. It shows who’s on the sim now, HUDs online and fights going on, then 7-day figures and charts for Population, Busiest times, Regions, Roleplay, Activity and Moderation: bans, kicks, unbans, time added and bans in force. The numbers come from an overnight rollup, so yesterday is the newest day. Switch on Table under any chart for the figures.

Moderation › RP hot spots is a heat map of where people roleplay, from the position of each emote. Pick the Region, the days, Emotes or People, and Who: everyone, a group type or one group. Compare with draws a second set in another colour. It shows counts only, never names or emote text. Admins can also pick a single character, and that look is logged.

Admins set up the map. Add level gives a section of a region a floor, with a height range, an area and a photo. Add room names a rectangle on that floor.

The logs

The Logs menu needs view_logs. Every log has the same filters: Who, Item, Event, Text, Outcome and When.

Log	What’s in it
Master log	Commands and staff actions, such as locks, resets and panic switches
Player timeline	Everything one character did, across the logs
Experience	XP given and taken
Character switches	Who switched to which character
Emotes	Emotes, with where they were made
Economy	Trades, Vendor sales, Vendor restocks, Containers, Crafting, Gathering, Inventory, Coins and Bank
Quests	Quest progress
World & staff	Environment and Env interactions for in-world objects, Bans, Panel activity for saves on the website, and Premade operations

Tip: When a player reports a missing item, start with Player timeline. It shows trades both ways, containers, vendors and crafting in one list.

Reports and awards

Main Menu › Reports › View lists in-character reports, which any signed-in player can read. You comment as one of your characters. Filter by type or by who was involved.

Main Menu › Awards › View lists award requests. Staff with edit_awards can Approve or Reject them, change who was involved, and fix the Award type while a request is New. A daily reminder of waiting awards goes to the admin Discord group. Set report and award types on Server › Settings, on the Reports & awards tab.

Panic buttons

Server › Panic buttons has two switches for emergencies:

• Pause the economy (panic_economy): trading, paying, vendors, crafting, banks and every item and coin source stop. Staff tools on the website keep working, so you can fix things. Use it for a problem like a dupe bug.
• Turn the server off (panic_server): players’ HUDs show an offline screen and chat commands stop. Super Admins and holders of panic_server keep their HUD. In-world objects and the website keep working.

Each flip needs a reason, which players see. It’s announced on the sim, posted to the admin Discord group and logged, and History shows the latest ones.

Discord alerts

Server › Discord needs discord_edit.

1. On Webhooks, press Add a webhook for each channel, with a Name and its Webhook URL.
2. On Groups, press + webhook to link each group to its channels. A group the system posts to that doesn’t exist yet shows a warning and Create it.
3. On Ping keys, press Add a role on a key, pick the webhook and paste the Discord Role ID. Don’t rename the keys; the system asks for them by name.
4. Press Test on a group or webhook to send a test message.

Group	What it gets
admin	Bans, kicks, unbans, ban expiry, account locks, sheets and new characters, award reminders, premade operations, panic buttons
sheet-arrivals	A character whose sheet needs checking arrives, if you switch on web-sheetArrivalPing
system-alerts	Errors from debug categories with Discord alerts on
radio	Staff radio
bounties and bank	The bounty board and bank alerts

The ping keys the system uses are staff-review for a new character to review, rewards for waiting awards and sheet-processor for sheet arrivals.

Scheduled tasks

Server › Cron (Super Admin only) lists the tasks that run on their own, when each last ran and when it runs next. Run on next pass runs one soon. Check it when timed bans aren’t lifting or stipends aren’t paying.

Related guides

• Groups, ranks and access
• In-world setup
• Characters
• The economy
• Troubleshooting